ErrandRunr – Terms & Conditions
Effective Date: 09/17/2025
Last Updated: 01/27/2026
1. Introduction
Welcome to ErrandRunr (“Company,” “we,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, mobile application, and services (collectively, the “Services”). By using the Services, you agree to be bound by these Terms.
ErrandRunr acts as a platform connecting customers (“Customers”) with independent contractors (“Runners”) to perform errands. We are not responsible for performing errands ourselves and do not guarantee the conduct of Runners.
2. Definitions
• Customer: A user who requests errands via the Services.
• Runr: An independent contractor who performs errands on behalf of Customers.
• Services: The platform that connects Customers and Runrs and facilitates payments.
• Platform Fee: The percentage deducted from payments made to Runners (currently 25%).
3. Eligibility
• Users must be 18 years or older.
• Use of the Services is void where prohibited by law.
• Users must provide accurate and complete information during registration.
4. Accounts
• Users are responsible for maintaining the confidentiality of account credentials.
• ErrandRunr may suspend or terminate accounts at its discretion for violations of these Terms or unsafe conduct.
5. Services & Restrictions
• ErrandRunr connects Customers with Runners for errands such as grocery pickup, package delivery, and forgotten items.
• Child transport or any service requiring licensing is strictly prohibited until otherwise specified.
• Runrs may not supervise, transport, or interact directly with minors. All school-related deliveries must be completed through school staff or designated drop-off locations only.
• We reserve the right to refuse or cancel any errand request for any reason.
• Runrs may be present at a location to grant access for pre-scheduled services. Runrs do not supervise work, approve repairs, enter into contracts, or assume responsibility for services performed by third parties.
6. Independent Contractors
• Runrs are independent contractors, not employees, agents, or partners of ErrandRunr.
• Runrs are responsible for their own taxes, insurance, and compliance with local laws.
• ErrandRunr does not control the manner, means, or methods used by Runners to complete errands.
7. Background Checks & Safety
• Runrs must undergo identity verification and background checks.
• ErrandRunr does not guarantee the safety of any errand or the actions of Runrs; Customers use the Services at their own risk.
8. Fees & Payments
• ErrandRunr deducts a 25% Platform Fee from all Runrs’ payments.
• Payments are processed through PayPal, Apple Pay, or other approved providers.
• ErrandRunr may implement additional fees for premium or priority services.
• Prices, fees, and payment methods may be updated at our discretion.
9. User Conduct
• Users must act honestly, safely, and lawfully.
• Prohibited actions include harassment, misuse of the Services, bypassing the platform for direct payment, or misrepresentation.
10. Intellectual Property & Content
• Users may submit content (instructions, photos, reviews).
• By submitting content, users grant ErrandRunr a non-exclusive, royalty-free, worldwide license to use, display, and distribute the content for operations, marketing, and promotional purposes.
11. Insurance & Liability
• Runrs are responsible for maintaining their own liability insurance.
• ErrandRunr is not liable for Runrs’ actions, errors, omissions, or damages resulting from use of the Services.
• Customers assume all risk associated with using the Services.
12. Dispute Resolution / Arbitration
• All disputes shall be resolved via binding arbitration in accordance with North Carolina law.
• Users waive the right to a class-action lawsuit or jury trial.
13. Governing Law
• Terms are governed by North Carolina law, without regard to conflicts of law principles.
14. Modifications
• ErrandRunr may update these Terms at any time; continued use constitutes acceptance.
Automatic Payment Capture & Completion Confirmation
When a Customer posts a Run, their payment method is authorized for the full amount.
Completion Confirmation
• After a Runr marks a Run as completed, the Customer has 24 hours to:
• Confirm completion, or
• Report an issue through the platform
Automatic Capture
If the Customer does not take action within 24 hours:
• The Run is automatically considered completed
• Payment is captured in full
• The Runr is paid accordingly
Failure to Confirm Completion
Failure to confirm completion does not delay or prevent payment to the Runr.
ErrandRunr may rely on:
• Runr-submitted proof of completion
• Platform activity records
• Communication logs
Disputes & Refusals to Pay
If a Customer disputes or refuses payment without valid cause:
• The payment may still be captured
• The Runr may be compensated
• The Customer’s account may be suspended or terminated
ErrandRunr reserves the right to limit, restrict, or ban users who abuse the platform.
Fraud Prevention
To prevent fraud and abuse, ErrandRunr may:
• Limit account creation
• Block duplicate or suspicious accounts
• Require additional verification
• Deny service at its discretion
Acknowledgment
By using the ErrandRunr platform, Customers and Runrs acknowledge and agree to this Refund & Cancellation Policy.
15. Contact
• Questions: support@errandrunr.com