Your trust and safety come first
Our commitment to safety
At ErrandRunr, we believe errands should make life easier, never stressful. That’s why safety is built into every step of our platform, from background checks to secure payments. Whether you’re a Customer requesting an errand or a Runr completing one, you can trust that ErrandRunr is here to protect you.
Safety Features for Customers
• Background Checks: Every Runr must pass identity verification and background screening before joining.
• In-App Communication: Chat safely inside the app, your personal phone number stays private.
• Secure Payments: Pay only through ErrandRunr. No cash, no scams.
• Location Tracking (coming soon): Track your errand in real time.
• Customer Support: Dedicated support team available if anything feels off.
Safety Features for Runrs
• Pre-Screened Customers: Suspicious accounts are flagged and removed.
• Cashless Payments: Get paid directly through PayPal/Apple Pay, no risky in-person transactions.
• Profile Control: Choose which errands to accept, you’re never forced into a job.
• 24/7 Support: We’ve got your back if you encounter a problem.
• Community Standards: Customers who break rules are banned.
Community Guidelines
Safety works best when everyone does their part. Our community is built on:
• Respectful communication
• Honest transactions
• Reliable follow-through
• Zero tolerance for harassment or unsafe conduct
Reporting and Support
If you ever feel unsafe or something goes wrong, contact us at support@errandrunr.com. We take all reports seriously and investigate swiftly.
Our Safety Roadmap
We’re always working to make ErrandRunr safer and more reliable. Here’s what’s coming next:
• Two-Factor Verification for stronger account protection
• Live GPS Tracking during errands
• Emergency Button inside the app
• ID Badge Verification for Runrs
• Expanded Ratings & Reviews
• Faster removal of unsafe accounts with AI detection
Trust. Safety. Reliability.
ErrandRunr isn’t just about errands, it’s about peace of mind. Together, we’re building a safer, more reliable way to get life’s tasks done.
