ErrandRunr Refund & Cancellation Policy
Effective Date: [02/01/2026]
ErrandRunr LLC (“ErrandRunr,” “we,” “us,” or “our”) operates a marketplace platform that connects customers (“Customers”) with independent contractors (“Runrs”) who perform requested errands (“Runs”). ErrandRunr does not provide errand services directly and does not employ Runrs.
This Refund & Cancellation Policy governs all payments, cancellations, refunds, and Runr compensation for Runs booked through the ErrandRunr platform.
Payments
All payments must be made exclusively through the ErrandRunr platform.
Payments made outside the platform are:
• Not permitted
• Not supported
• Not eligible for refunds, disputes, or support
ErrandRunr is not responsible for any off-platform transactions.
Customer Cancellations & Refund Eligibility
Before a Runr Accepts a Run
• The Customer may cancel for a full refund
• No Runr compensation is owed
After a Runr Accepts but Before the Run Has Started
• A cancellation fee may apply
• The Runr may receive partial compensation
• The remaining balance, if any, may be refunded to the Customer
After a Run Has Started
• The Customer is not guaranteed a refund
• The Runr may be compensated partially or in full based on:
• Time spent
• Distance traveled
• Tasks already completed
Run Completion
• Once a Run is completed successfully:
• The Runr is paid in full
• No refunds will be issued
Runr Non-Completion
If a Runr fails to complete a Run due to reasons within their control:
• The Runr may receive no payment
• The Customer may receive a full or partial refund
• Repeated failures may result in Runr suspension or removal
Situations Outside the Runr’s Control
Examples include:
• Items unavailable or out of stock
• Store closures
• Excessive wait times
• Weather, traffic, or third-party delays
In these situations:
• The Runr may still be compensated
• The Customer may receive a partial refund, if applicable
Runr Compensation (Independent Contractor Alignment)
Runrs are independent contractors and are compensated for their time, effort, and availability once a Run is accepted.
Compensation decisions may consider:
• Acceptance of the Run
• Time spent
• Distance traveled
• Completion status
ErrandRunr does not guarantee compensation for unaccepted Runs and does not guarantee refunds to Customers once a Run has begun.
Disputes & Refund Requests
• Refund requests must be submitted within 24 hours of Run completion
• Requests must be sent to support@errandrunr.com
• ErrandRunr may request additional information
ErrandRunr reserves the right to:
• Deny excessive or abusive refund requests
• Limit refunds for repeat offenders
• Suspend or terminate accounts for misuse
Final Decision Authority
ErrandRunr retains sole discretion to determine:
• Whether a refund is issued
• Whether a Runr is compensated
• The amount of any refund or payment
Decisions are made to maintain platform fairness, safety, and integrity.
Automatic Payment Capture & Completion Confirmation
When a Customer posts a Run, their payment method is authorized for the full amount.
Completion Confirmation
• After a Runr marks a Run as completed, the Customer has 24 hours to:
• Confirm completion, or
• Report an issue through the platform
Automatic Capture
If the Customer does not take action within 24 hours:
• The Run is automatically considered completed
• Payment is captured in full
• The Runr is paid accordingly
Failure to Confirm Completion
Failure to confirm completion does not delay or prevent payment to the Runr.
ErrandRunr may rely on:
• Runr-submitted proof of completion
• Platform activity records
• Communication logs
Disputes & Refusals to Pay
If a Customer disputes or refuses payment without valid cause:
• The payment may still be captured
• The Runr may be compensated
• The Customer’s account may be suspended or terminated
ErrandRunr reserves the right to limit, restrict, or ban users who abuse the platform.
Fraud Prevention
To prevent fraud and abuse, ErrandRunr may:
• Limit account creation
• Block duplicate or suspicious accounts
• Require additional verification
• Deny service at its discretion
Acknowledgment
By using the ErrandRunr platform, Customers and Runrs acknowledge and agree to this Refund & Cancellation Policy.